Frequently asked questions
What people ask before they hand us the keys.
Straight answers about how the concierge works, from the first conversation to the delivery.
ProcessHow does Car Advisor work?
You send a vehicle request with the vehicle you want, or just your budget and needs. Your advisor finds options through our network of dealership partners, compares them with you, coordinates financing and your trade-in, organizes the paperwork and arranges delivery.
ProcessDo I need to visit a dealership?
Usually very little, if at all. You compare options, apply for financing and review documents from home, and electronic signing is set up whenever it is available. We coordinate delivery so you spend as little time at a dealership as possible.
ProcessWhere do you deliver?
Anywhere in Florida. We are based in Doral with a strong focus on South Florida, and we coordinate delivery to your home or office across the state.
ProcessHow do I reach my advisor?
However you prefer: phone, text, WhatsApp, email, or book a call online. Our office hours are Monday to Friday, 9 AM to 5 PM, and you can text, email or message us on WhatsApp anytime, in English or Spanish.
Expert adviceWhat if I don't know exactly which vehicle I want?
That is what we are here for. We give you objective, personalized advice based on how you drive, your commute, your family and your budget before we look at a single listing.
Vehicle selectionAre you limited to specific brands or inventory?
No. We work with multiple dealership partners, so we are not tied to one lot or one brand. Tell us the make, model, trim, features and color you want, including luxury, electric, trucks and hard-to-find trims, and we will source it.
Vehicle selectionWhy do vehicles show "Request price"?
Prices, manufacturer offers and availability change quickly, and your total depends on taxes, fees, your trade-in and your financing. Instead of a number that may be out of date, your advisor quotes the vehicle you choose and puts the full price in writing before you commit.
Pricing & savingsIs there a fee for your service?
Yes. Our service fee covers the sourcing and concierge work. Your advisor explains it at the start and shows it in writing before you commit to anything, so it is never hidden in the price of the vehicle.
Pricing & savingsHow do you help me get a better deal?
Our team brings extensive automotive retail, sales management, financing and customer service experience. We compare options across our dealership partners, check current manufacturer offers and review every number with you, so you decide with the full picture.
Pricing & savingsDo you offer manufacturer specials?
When manufacturers run lease, financing or cash offers, we check which ones apply to the vehicle you want and include them in your quote. The Specials page lists current offers by make and model.
Financing & contractsCan you help with financing or leasing?
Yes. You complete one secure credit application, and we coordinate loan or lease options through our dealership partners and walk you through each one. Financing is provided by independent lenders and is subject to credit approval.
Financing & contractsCan I trade in my current vehicle?
Yes. We get a value for your current vehicle and coordinate the trade-in as part of your purchase, so both numbers come together in one deal. You can start with our trade-in form in about two minutes.
Tell us the car. We'll take it from there.
Two quick steps, no obligation. Tell us the vehicle and how to reach you, and an advisor contacts you the way you prefer, in English or Spanish.